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Getting Started Guide 👇

Frequently Asked Questions

How do I change/update my password?
(Assuming you are already logged in..)

The easiest way is to:

1.) Head to the Member's Area page
2.) Scroll down and enter a new password, Re-type password below
3.) Click 'Update' at the very bottom of the page.
How do I access my courses?
Visit the My Courses link at the top left of the site menu. You can also visit the Member's Area and click on Courses tab.

NOTE: You should have an email with a username and link to reset password initially. If not, please check spam folder (if none, contact us immediately or see "How do I change/update my password?" above).
I lost/forgot my password/ I can't log in!
(Assuming you are NOT already logged in.. IF you are already logged in, see "How do I change/update my password?" for a quicker way)

To do a password reset:
1. Click the Login modal form using the Login button at the top of most pages
2. Instead of logging in, click the Lost Your Password button.
3. Enter Email and click the button to receive a reset email.
4. Wait for an email (in rare instances up to 15 minutes, usually much less). If you get impatient and perform another reset, the timer will reset and you'll have to wait for the second email.

Contact Us if you have any problems.
Why does it keep saying Login Failed?!
One of the most common reasons why Login Failures occur is that people copy and paste from an email and the username may have been pasted with extra characters such as spaces or colons.

A great example is accidentally including the word "Username: ", so pasting the words

"Username: danstrong12"

instead of the more likely correct username of

"danstrong12"

Correcting this can really help. If you enter the password wrong too many times, you could get locked out for anywhere from 15 minutes to 24 hours by the security system.

Contact Us if you have any problems.
Are there payment options/ EMI?
To pay in installments during checkout:
1. Click on PayPal Checkout
2. Click Pay Later
3. Scroll to the Pay later options and select Pay in 4 or PayPal Credit

Explain those 2 options like I'm five:
Pay in 4 is a 4 installment plan by PayPal with NO INTEREST, doesn't affect your credit and you only pay the first downpay today, then 3 other payments, one every 2 weeks. Get approved in seconds!

PayPal Credit may be more involved to get approved (like a credit card would), but allows you to have longer to pay it off.

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You can prevent wasted time and errors, speed up tasks and become indispensable to your organization. 

See how our trainees have gotten raises, promotions and bonuses using their Excel Automation skills while building real problem-solving programs in Excel!
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